BHMA Returns & Damages

BHMA  at are business to business suppliers, and; as such don’t knowingly supply to consumers directly (households). Our returns policy is based on the Sale of Goods Act 1984, and does not include the Distance Selling Regulations 2000 (DSR’S) now called Customer Contract Regulations 2014, as; Business to Business sales (B2B) are exempt from these regulations.  As a business to business seller both seller and purchaser are bound by our own terms of service (T&C’s) agreed by you at the time of order placement, and; of course UK law. UK law will take precedence over Terms of Service in any dispute.

Business customers that receive goods which are *damaged, misrepresented, or not fit for their intended purpose, will of course either be entitled to a refund of replacement, whichever is deemed appropriate to the circumstances.  However; if your product/s received is/are damaged in transit, BHMA Limited - BHMA Sign & Display Solutions must be notified within 24 hours of the receipt of the goods to qualify for a claim against the carrier.  Also the goods MUST have been signed for as ‘damaged’.  This means you would have acknowledged at the point of delivery that the goods were damaged, by either not signing at all, or signing and adding the word DAMAGED to your signature.  If you have signed for the goods as received ‘in good condition’ (not making it clear to the carrier the goods were damaged in transit) then; no liability for damage will be accepted by BHMA, under any circumstances. To clarify; any damage recorded after signing ‘received in good condition’ could have happened after delivery.  Please also note that the statement UNCHECKED marked against your signature is not recognised by ANY carrier company.

HELP IS AT HAND; If you have received your goods in a damaged condition, and have not signed ‘received in good condition’ we can, and; want to help you.  Please take photographs of the outside packaging, inside packaging and the product itself to allow us to understand what damage has been caused in transit to your product/s and the possible cause of the damage.  Your pictures will be sent to the carrier company to establish a claim on your behalf.  Please make sure the pictures are clear and unambiguous.  You can upload them here please add some details to the Additional Information box to assist us.  The upload will record the time and date for you.  Please ensure you are within the 24 hours of the time and date stamp the carrier will have when you signed as damaged to allow entitlement to claim.

If your goods are misrepresented (wrongly described) on our website, or not fit for purpose, please contact us by email at stating why.  You can also contact us via our customer services team on 0161 763 1072 and we will discuss any issues to conclude a mutually acceptable solution.

Nothing in this Returns Policy affects your statutory rights or your rights under any other contract you may have with us. Please also refer to our terms and conditions for further information relevant to our trading partnership with you.